Refund & Return Policy

We pack our products with a lot of care and love so that it reaches our customers safely. In the unlikely event that your merchandise arrives damaged, please send us a photo of the damaged product and box within 24 hours of receiving your order. We will resolve this immediately for you.  

As lovely as our products maybe, we understand that sometimes they do not fit in your home as expected. For such instances, we do provide returns as a service. We accept returns only up to 7 days post delivery of the order. We would request you to clearly mention the items you wish to return. In case you are partially returning an order, please hand over only the partial order to the pickup agent.

  1.  Goods once sold cannot be returned or exchanged without a valid reason.
  2.  In case of online purchase customer can return the goods if it is not the same model or the product seems damaged.
  3. User can not return any used product.

 

Return and Refund policy will not be valid for the below reasons:

  • If you don't have Unboxing Video from starting to end. 
  • If you don't Email or WhatsApp us your full video for any Claim within 2 days after product delivered.

The return will be processed without any charge. We will pick up the product(s) from your doorstep and once it is picked up from your doorstep, we will issue a store credit for the value of items returned so that you can shop for anything else on our website. Shipping charges (if any) paid at the time of placing the order is not refundable.

We reserve the right to deny a return or to charge for the return if multiple returns have been initiated from the same account.

REPLACEMENTS & REFUNDS:

  1.  If a product is received and is in defective condition (Dead on Arrival) or damaged the product will be replaced with a new product. The product has to be shipped back to Goware with all original packing and accessories with no damage to serial numbers. 
  2.  Once the product is received we will dispatch your product on the same day. It is highly recommended to make a full unboxing video of the product. Inform us immediately when you receive any defected or damaged goods when you receive it.